How to Ask Your Tenants for Online Review
The stop of the yr is fast approaching — take yous conducted a tenant satisfaction survey still? If not, it'due south time you did, just don't worry. We're here to help.
In fact, nosotros came upwardly with five tenant satisfaction survey questions yous should be request. You'll want a mix of yes/no, short reply and rating (e.grand., ane-5) questions. Mixing upwards the types of questions will make the survey more than interesting and hopefully increment the number of responses.
This next part is of import: Don't ask likewise many questions, or you lot just might scare them away from answering! (When in doubt, five is a practiced number.)
1. How would you rate the post-obit areas of the property?
Tenants won't always contact you about bug, but they'll appreciate it when y'all ask commencement. Here are a few aspects of the rental your tenant satisfaction survey may want to focus on:
- Interior walls, flooring and all other surfaces
- Exterior walls and roofing
- Locks and other safety features
- Appearance and cleanliness of common areas
- Availability of parking, laundry facilities, etc.
two. Is there a feature or assiduities that would exist worth a small increment in rent?
Some tenants are quick to ask you for things they want. Others won't say a give-and-take unless you enquire. By providing space for a curt respond, you requite tenants a risk to provide original feedback. Even if yous can't get what they're asking for, it will mean something that yous took the fourth dimension to ask.
Pay close attention to similar rental perks that people in dissimilar age groups are looking for. For example, millennials and babe boomers have a lot in mutual. Both age groups may be interested in a pond pool, new locker room, eco-friendly amenities, yoga studio, etc.
3. Are maintenance requests handled to your satisfaction?
Commencement with a yes/no response and include an optional space for a curt reply. If they say something positive, you lot can follow up and enquire permission to post their review online.
If they take constructive feedback, that short respond space will be useful as well. It gives you an opportunity to address their concerns.
Afterwards you've taken steps to improve based on their feedback, don't be agape to ask for an online review. (Yous tin can even inquire for this at the finish of the tenant satisfaction survey.)
iv. Is it easy to access your tenant portal and pay rent each calendar month?
Let'south be honest: This question should be an piece of cake win. Property management software like Yardi Breeze makes rent collection fast and like shooting fish in a barrel. Tenants should non have any issues (but if they do, you'll exist able to help them out).
On the other hand, if you're getting numerous complaints from tenants about paying hire, software would exist a skilful investment.
five. Is our staff friendly and all-around?
This question will give you lot a sense of how your team is existence received by your tenants. Don't overwhelm them with options, merely if you want to get specific, try the following (consider a numerical rating organization with one as never and 5 as ever):
- Someone is available to accept your call
- Nosotros answer quickly to your requests
- Our communications are professional and courteous
- We resolve bug in a timely mode
Offer incentives with your tenant satisfaction survey
There are and so many means to provide survey incentives. Observe something that's in your budget and encourages a higher response rate:
- Raffles for gift cards
- Bluetooth speaker
- Smart sentry
- Tablet
Not sure how to make a survey? Endeavor Survey Monkey, SoGoSurvey or Typeform.
And if you utilize Yardi Breeze, yous tin can ship the survey to your renters through the online tenant portal. This will make it even easier to keep rails of your tenant satisfaction survey responses.
Source: https://www.yardibreeze.com/blog/2019/10/5-tenant-satisfaction-survey-questions-you-should-be-asking/
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